Contact Creio
Creio is a business platform for owners in Ghana. The fastest way to reach the Creio team is email: write to [email protected] and tell us what you need help with.
Help for sellers
If you run a store on Creio, email [email protected] from the address on your account. Tell us your store name and what happened, and include a screenshot if something looks wrong. We can help with setting up your store, adding products, mobile money payout details, plans and billing, and sign-in problems.
Many answers are also in the step-by-step help guides at https://creio.shop/docs, including getting started, payouts, products, orders, promo codes and SMS, and plans.
Help for shoppers
Every store on Creio is run by its own seller. If you bought something and have a question about delivery, an item or a refund, contact the store directly using the contact links on its page, because the seller is the one who can see and change your order. If you cannot reach the seller, or you think something is wrong with a payment, email [email protected] with your order number.
Privacy and data requests
To see, correct or delete the personal information Creio holds about you, email [email protected] from the address linked to your account. Our Privacy Policy at https://creio.shop/privacy explains what we collect and the rights you have under Ghana's Data Protection Act, 2012 (Act 843).
Follow Creio
Creio is also on Instagram at https://www.instagram.com/creio.shop and TikTok at https://www.tiktok.com/@creio.shop. For anything that involves your account or an order, please use email rather than social media messages so we can look at the right details.
Frequently asked questions
How do I contact Creio?
Email [email protected]. Write from the address on your Creio account if your question is about your account, billing or personal data.
Who do I contact about an order I placed in a store?
The seller who runs that store. Use the contact links on the store's page. If you cannot reach them, email [email protected] with your order number.